Data Collaborative designed specific solutions that meet our unique business needs. They were always responsive and available. We look forward to working with them as our business grows in new directions.
Trust Company of Vermont: Easy-to-Use Quick Base CRM Enhances Customer Service at Investment Firm
The Trust Company of Vermont (Trust Co) is an investment firm that manages over $1B in assets and was Vermont’s first independent trust company. The current system utilized the WebEx platform that was being discontinued. Trust Co needed a new solution that would allow them to
- Carefully track all customer interactions and maintain the high level of customer service paramount to the firm.
- Transition data to the new system before WebEx platform was discontinued.
- Maximize the powerful capabilities of Quick Base and overcome limitations of their WebEx system.
- Trust Co engaged the Data Collaborative (DC) to build a Quick Base CRM system to replace and improve the old WebEx system.
- DC created a flexible and efficient system that does not duplicate data.
- Client likes having multiple ways to look up information without duplication and ability to add account or contact activity notes.
- DC added many-to-many and cross application relationship.
- Various relationship management pieces are especially helpful because they eliminate unnecessary paperwork.
- New system provides 50-60% improvement in streamlining operations and function.
- Learning curve was not steep for new users.
- Simple user interface (UI) makes it easy for infrequent users to find information.
- DC development work has been easy to replicate and since launch the Trust Co has built 8-10 new apps on their own.